Terms and Conditions

Date	Description	Version
June 16, 2022	Terms and Conditions	1.0

INTRODUCTION

These terms and conditions and the documents referred and linked to below set out the basis upon which the website operated under the URL “www.pinnacle.ca” (the "Website") and its related or connected services (collectively, the "Service") will be provided to you.

Please read these Terms very carefully as they form a binding legal agreement between you, our customer (“you” or "Customer"), and us, Pinny (Ontario) Limited (“us” or “Pinnacle”).

By using, visiting and/or opening an account with us (the "Account") and using the Service you agree to be bound by the following (collectively, the "Terms"): (i) these terms and conditions; (ii) our Privacy Policy ; (iii) our Cookies Policy; (iv) our Responsible Gaming and other regulatory obligations; and (v) the rules applicable to our betting or gaming products as further referenced below, and you are deemed to have accepted and understood the Terms, together with any amendment which may be published from time to time.

If anything is not clear to you, please contact us using the contact details below:

The company does business as 'Pinnacle'.

Pinnacle is providing the Service as a part of the regulated internet gaming (iGaming) market in Ontario, conducted and managed by iGaming Ontario (“iGO”) , and is operating the Website and providing the Service and collecting, using and disclosing Personal Data on behalf of, and as agent of, iGO. Pinnacle will only communicate with Customers by email to their registered email address (the "Registered Email Address") as provided when opening your Account. Communication from Pinnacle will be issued through the following email only: customerservice@pinnacle.ca.

GENERAL TERMS

We reserve the right to amend these Terms at any time. If we make any material changes to these Terms, we will notify you of those changes in advance and obtain your agreement to them. If you do not accept these Terms, you must stop using the Service and you will be terminated from using our Service. However, you may withdraw your funds and close your Account at any time. Any bets not settled prior to the changed Terms taking effect will be subject to the pre-existing Terms.

If at any time you are in any doubt about how to place bets or otherwise use the Service you should refer back to these Terms or contact our Customer Service Department at customerservice@pinnacle.ca.

1.YOUR OBLIGATIONS

1. 1. You agree that at all times when using the Service:
      1. you are 19 years of age or over and can enter into a binding legal agreement with us;
      2. you are physically located in the Province of Ontario, Canada;
      3. when sending money to us you are authorized to do so (e.g., you are the authorized user of the debit/credit card or other payment method you use);
      4. you will not use the Service or place a bet on the Website if you are in a position of actual or potential conflict of interest in any manner;
      5. you are acting solely on your own behalf as a private individual in a personal capacity and not on behalf of another other person or for any commercial purposes;
      6. by placing bets, you may lose some or all of your money deposited with us in accordance with these Terms and you will be fully responsible for that loss;
      7. you must use the Service for legitimate betting purposes only and must not, nor attempt to, manipulate any market or element within the Service in bad faith or in a manner that adversely affects the integrity of the Service or us;
      8. when placing bets on the Service you must not use any information obtained in breach of any law;
      9. you must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party in order to avoid a liability legitimately incurred; and
      10. you must otherwise generally act in good faith in relation to use of the Service at all times and for all bets made through the Service.
   2. It is your responsibility to ensure that your use of the Website or Service is legal. You may not use the Service in any jurisdiction other than the Province of Ontario. We make no representation as to the legality of our online gambling service in any jurisdiction outside of the Province of Ontario.

2. REGISTRATION

2. 2. You agree that:
      2. in order to protect the integrity of the Service and for other operational reasons, we reserve the right to refuse to accept a registration application from any applicant at our sole discretion and without any obligation to communicate a specific reason;
      3. before using the Service, you must personally complete the registration form and successfully open an Account with us, and read and accept these Terms;
      4. in order to start betting using the Service we will require you to become a verified Customer, which includes passing certain checks. You may be required to provide a valid proof of identification and any other document as it may be deemed necessary. This includes but is not limited to, a picture ID (copy of passport, driver's licence or national ID card) and a recent utility bill listing your name and address as proof of residence as the minimum. This procedure is a statutory requirement and is done in accordance with the applicable gaming regulation and anti-money laundering (AML) legal requirements. Additionally, before your start betting using the Services, you will need to fund your Account using the payment methods set out on the payment section of our Website.
      5. you must provide complete and accurate information about yourself, inclusive of a valid name, surname, address, and email address, and update such information in the future to keep it complete and accurate. It is your responsibility to keep your contact details up-to-date on your Account. Failure to do so may result in you failing to receive important Account related notifications and information from us, including changes we make to these Terms. We identify and communicate with our Customers via their Registered Email Address. It is the responsibility of the Customer to maintain an active and unique email account, to provide us with the correct email address, and to advise Pinnacle of any changes to their email address. Each Customer is wholly responsible for maintaining the security of his Registered Email Address to prevent the use of his Registered Email Address by any third party. Pinnacle will not be responsible for any damages or losses deemed or alleged to have resulted from communications between Pinnacle and the Customer using the Registered Email Address. Any Customer not having an email address reachable by Pinnacle will have their Account suspended until such an address is provided to us. We will immediately suspend your Account upon written notice to you to this effect if you intentionally provide false or inaccurate personal information. We may also take legal action against you for doing so in certain circumstances or contact the relevant authorities who may also take action against you;
      6. you are only allowed to register one Account with the Service. Accounts are subject to immediate closure if it is found that you have multiple Accounts registered with us. We reserve the right to forfeit balances when more than one account is created in contravention to these terms. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons, and/ or third parties operating on your behalf.
      7. in order to ensure your financial worthiness and to confirm your identity, we may use any third-party information providers we consider necessary;
      8. you must keep your password for the Service confidential. Provided that the Account information requested has been correctly supplied, we are entitled to assume that bets, deposits, and withdrawals through or using the Account have been made by you. We advise you to change your password on a regular basis and never disclose it to any third party. Passwords must contain at least one letter, one number, and one special character, and must be at least eight characters long. It is your responsibility to keep your Account details including your password secure and failure to do so will be at your sole risk. If you believe your Account has been compromised in any way, you must notify us immediately by using your Registered Email Address to customerservice@pinnacle.ca. We will immediately suspend your Account once we are aware of such an incident;
      9. you must notify us if your Registered Email Address has been hacked into. We may, however, require you to provide additional information or documentation so that we can verify your identity. You must not at any time transmit any content or other information on the Service to another Customer or any other party by way of a screen capture (or other similar method), or display any such information or content in a frame or in any other manner that is different from how it would appear if such Customer or third party had typed the URL for the Service into the browser line;
      10. we are under no obligation to open an Account for you and our Website sign-up page is merely an invitation to treat. It is entirely within our sole discretion whether or not to proceed with the opening of an Account for you and should we refuse to open an Account for you, we are under no obligation to provide you with a reason for the refusal. We can refuse an opening of an Account at our sole discretion. We can also close or suspend any Account without prior notification; and
      11. your funds are segregated from corporate/operational funds and we will ensure that sufficient funds are available at all times to meet our obligations to you.
   3. You must also inform us if you are a domestic politically exposed person in Canada (“domestic PEP”), a foreign politically exposed person (“foreign PEP”), a head of an international organization (“HIO”; together with domestic and foreign PEPs, “PEP/HIO”), or the family member or close associate of a PEP or HIO (a “PEP/HIO Related Person”) at the time you register and open your Account. You must immediately notify us if your PEP/HIO or PEP/HIO Related Person status changes at any time while your Account is open. For the purposes of this Clause:
      2. a foreign PEP includes an individual holding the following offices or positions in or on behalf of a foreign state: (i) Head of state or head of government, (ii) Member of the executive council of a government or member of a legislature, (iii) Deputy minister or equivalent rank, ambassador, attaché or counsellor of an ambassador, (iv) Military officer with a rank of general or above, (v) President of a state-owned company or a state-owned bank, (vi) Head of a government agency, (vii) Judge of a supreme court, constitutional court, or other court of last resort, and (viii) Leader or president of a political party represented in a legislature;
      3. a domestic PEP is a person who currently holds, or has held within the last five years, the following positions in or on behalf of the Canadian federal government, a Canadian provincial (or territorial) government, or a Canadian municipal government: (i) Governor General, lieutenant governor or head of government, (ii) Member of the Senate or House of Commons or member of a legislature, (iii) Deputy minister or equivalent rank, (iv) Ambassador, or attaché or counsellor of an ambassador, (v) Military officer with a rank of general or above, (vi) President of a corporation that is wholly owned directly by Her Majesty in right of Canada or a province, (vii) Head of a government agency, (viii) Judge of an appellate court in a province, the Federal Court of Appeal or the Supreme Court of Canada, (ix) Leader or president of a political party represented in a legislature, and (x) Mayor;
      4. a HIO is a person who is (or was within the past five years) the primary person who leads an international organization, and the international organization that they are or were the head of is either: (i) An international organization established by the governments of states; or (ii) An institution established by an international organization;
      5. a family member of a PEP or HIO includes: (i) their spouse or common-law partner, or ex-spouse or former common-law partner, (ii) their biological or adoptive child(ren), (iii) their mother(s) or father(s), (iv) the mother(s) or father(s) of their spouse or common-law partner (mother-in-law or father-in-law), (v) their siblings; and
      6. a close associate of a PEP or HIO includes persons who: (i) are business partners of, or who beneficially own or control a business with a PEP or HIO, (ii) are in a romantic relationship with a PEP or HIO; (iii) are involved in financial transactions with a PEP or HIO, (iv) serve as a member of the same board as a PEP or HIO, (v) carry out charitable works closely with a PEP or HIO, and (vi) are listed as joint on a policy where one of the holders may be a PEP or HIO.

3. COMPLIANCE WITH LOCATION VERIFICATION

3. 3. Use of the Service is restricted to Customers who are gaming while physically located in the province of Ontario. You represent, warrant, and agree to ensure that your use of the Service will comply at all times with all applicable laws, statutes, and regulations.
   4. You acknowledge that you will be physically within the Province of Ontario during any time of real-money internet gaming and sports betting, and that you will comply with Pinnacle’s requirements in connection with verifying your physical location at time of play, including by use of your mobile device’s current location and/or using the Wi-Fi networks when you use your computer, tablet, or mobile device. Location coordinates are only gathered at the time you access the Website using your mobile phone, computer, and/or tablet device, and have agreed to use the geolocation verification service (the “Geolocation Service”). These coordinates are recorded and logged via the Geolocation Service GeoComply®. Upon completing the account registration process, and before using the Service, you will be required to download a “plugin” from GeoComply®. You hereby consent to your location being verified via the above-described process each time you log in to your account and also periodically while you are logged in to your account.
   5. The mobile device Geolocation Service is available only on selected mobile communications carriers. The Geolocation Service might not be available if your mobile device is roaming or is turned off. Location coordinate data is transmitted via Secure Socket Layer (“SSL”) technology into password-protected servers. Your data will be subject to our Privacy Policy. Please contact your mobile communications carrier for rate information and note that message and data rates may apply.
   6. You are granted a personal, non-transferable, and non-exclusive right to use the Geolocation Service and any data related thereto. GeoComply®, as provider of the Geolocation Service, and/or its licensors, retain all of their intellectual property rights in and to the Geolocation Service, and no title to any such property is transferred to you. You agree not to expose, reverse assemble, reverse engineer, decompile, reverse decompile, reduce to human readable form, or otherwise attempt to derive source code from the Geolocation Service, or modify, incorporate into or with other software, or to create derivative works of, the Geolocation Service or any data related thereto, or allow any third party to do the same. You agree to comply with all export and re-export restrictions and regulations of the Canadian Commercial Corporation or other Canadian agency or authority, and not to transfer, or authorize the transfer of, the Geolocation Service to a prohibited country or otherwise in violation of any such restrictions or regulations.
   7. You acknowledge that no warranty from GeoComply® or its licensors is being made to you in connection with the Geolocation Service and any data related thereto, and that there is an express disclaimer of any implied warranties of merchantability or fitness for a particular purpose. GeoComply® and its licensors shall not be liable to you for any indirect, consequential, incidental, or special damages arising out of the use or license of the Geolocation Service, regardless of the theory of liability (including, but not limited to, negligence, tort, and strict liability).
   8. You agree not to remove, alter, or obscure any copyright or other proprietary notices incorporated on or in the Geolocation Service by GeoComply® or any of its licensors.
   9. You agree not to make the Geolocation Service or any data related thereto available to third parties, or use the Geolocation Service on behalf of third parties (including through file sharing, hosting, application services provider, service bureau, or any other type of service), and not to transfer or sublicense the Geolocation Service or any data related thereto or allow the Geolocation Service or any data related thereto to become subject to any lien.
   10. You agree not to make any copies of the Geolocation Service or any data related thereto, except for a single copy for back-up/archival purposes, and such copy must contain all of GeoComply®’s and its licensor’s notices regarding proprietary rights.
   11. You agree to comply with the Google Maps Terms and Conditions, the Google Legal Notices, and the Google Acceptable Use Policy, as the same may be updated from time to time.
   12. We reserve the right to use data from GeoComply® to aid in any investigation into your online account activity.

4. RESTRICTED USE

4. 4. You must not open or attempt to open an Account or use the Service, as applicable:
      4. if you are (in each case, an “Unauthorized Person”):
         4. under the age of 19 years or if you are not legally able to enter into a binding legal agreement with us;
         5. an individual who has advised us that you are participating in a self-exclusion process that applies to the Website;
         6. an individual who is known by us to have been restricted from accessing or using the Website or Service as a condition of a court order;
         7. an individual who we have reason to believe has been excluded from accessing or using the Website or Service under subsection 3.6(1) of the Gaming Control Act;
         8. an individual who is an officer, member of the board of directors or partners of Pinnacle;
         9. an individual who is an executive or staff member of a trade union who represent or negotiate on behalf of employees employed at Pinnacle;
         10. an individual who is an employee of registered suppliers who maintain or repair gaming equipment for Pinnacle or in respect of the Website or Service;
         11. an individual who is a member or employee of the Alcohol and Gaming Commission of Ontario;
         12. an individual who is an officer, member of the board of directors, or employee of Ontario Lottery and Gaming Corporation or iGaming Ontario, unless you are within the description set out in subsection 22(6) of Ontario Regulation 78/12;
         13. an individual that we have any reason to believe is not permitted to access or use the Website or the Service under applicable law, as notified by us;
      5. to collect nicknames, email addresses, or other information of other Customers by any means (for example, by sending spam, other types of unsolicited emails or the unauthorized framing of, or linking to, the Service);
      6. to disrupt or unduly affect or influence the activities of other Customers or the operation of the Service generally;
      7. to promote unsolicited commercial advertisements, affiliate links, and other forms of solicitation which may be removed from the Service without notice;
      8. in any way which, in our reasonable opinion, could be considered as an attempt to: (a) cheat the Service or another Customer using the Service; or (b) collude with any other Customer using the Service in order to obtain a dishonest advantage;
      9. to scrape our odds or violate any of our Intellectual Property Rights;
      10. to engage in any of the following prohibited activities: (a) betting on any event overseen by the relevant sport or event governing body if you are an individual with access to non-public or exclusive information related to the event or an individual who may impact the outcome of the event or bet type; (b) betting on events overseen by the relevant sport or event governing body if you are an athlete, coach, manager, owner, or anyone with sufficient authority to influence the outcome of the event; (c) betting on any event overseen by a sport’s governing body or any event in which a member team of that sport or event governing body participates, if you are an owner of the sport governing body or member team; or (d) compiling betting odds for any event or competition in which you are involved in. If you engage in one of these prohibited activities, we will inform the relevant sport or event governing body(s), other sports betting platform providers, and any other organizations or individuals required by iGO of your participation in such prohibited activity; or
      11. for any unlawful activity whatsoever.
   5. You fully understand that an Unauthorized Person is not eligible to receive any winnings, except for self-excluded individuals.
   6. You cannot sell or transfer your Account or funds to third parties, nor can you acquire a player Account or funds from a third party.
   7. You may not, in any manner, transfer funds between player Accounts.
   8. We may immediately terminate your Account upon written notice to you if you use the Service for unauthorized purposes. We may also take legal action against you for doing so in certain circumstances.
   9. You are not allowed to use any kind of robots and programmed devices to participate in gameplay with the purpose to disrupt the Service or to commit fraud.
   10. Before participating in any gameplay, you will also be required to affirm that you are fit to play.

5. PRIVACY POLICY

5. 5. Any information collected by us about you will be protected and processed in accordance with these Terms and our Privacy Policy.
   6. You acknowledge and accept that we collect, use, disclose, and otherwise process your personal information in order to allow you to access and use the Service, to allow you to participate in games, and otherwise in accordance with our Privacy Policy.
   7. You acknowledge and accept that we collect, use, disclose, and otherwise process your personal information in order to allow you to access and use the Service, to allow you to participate in games, and otherwise in accordance with our Privacy Policy.
   8. We will not reveal the identity of any person who places bets using the Service unless the information is required under applicable law by competent authorities such as regulators, the police (e.g. to investigate fraud, money laundering or sports integrity issues), or by financial entities such as banks or payment suppliers or in accordance with our Privacy Policy.
   9. Upon registration, your information is stored in our database. By agreeing to these Terms, you agree to the transfer of your personal information to our database for the purpose of the provision of the Service. Please refer to our Privacy Policy for further details.

6. YOUR ACCOUNT

6. 6. We accept deposits in multiple currencies. Any deposits made in a currency other than CAD will be converted at the prevailing rate of exchange. For more information, please refer to https://www.pinnacle.ca/en/future/legal-payments. All Account balances and transactions appear in CAD when an Account is opened.
   7. We may close or suspend your account, or forfeit, void, refund, or confiscate funds available on your Account, or refuse to honour a claim, in each case, in the event that we find or determine that directly or indirectly:
      • these Terms have been violated;
      • other unauthorized activities have occurred in connection with a betting event or the operation of an Account (including, but not limited to, breach of a third party’s rights, fraud, or cheating);
      • we reasonably believe that you are not complying with AML and any other applicable laws or regulations; or
      • you have employed or made use of a software or system (including machines, robots, computers, software or any other automated system) designed to defeat or capable of defeating our applications or software, or that otherwise allows a player to automatically participate in gameplay or provides a player with an unfair advantage over other players, or if we notice any irregular playing patterns or have other reasonable grounds to do so

      In the circumstance where an Account requires closure for any reason and the remaining funds in the Account are insufficient to cover any withdrawal fees associated with sending the money back to the Customer, the monies will be forfeited. Contractual obligations already matured will, however, be honoured.

      We reserve the right to refuse, restrict, cancel or limit any bet at any time for whatever reason, including any bet perceived to be placed in a fraudulent manner in order to circumvent our betting limits or our system regulations.

   8. If any amount is mistakenly credited to your Account, we will notify you when we become aware of any such mistake and the amount will be reclaimed from your Account. If we make any adjustments to your Account balance, we will provide you with the reasons for the adjustment.
   9. You may participate in a game only if you have sufficient funds in your Account for such participation. We will not extend or grant any credit or lend any money to you or refer you to any credit providers in order to place bets or participate in any game. If your Account has a negative funds balance, your Account will be suspended. No transaction will be permitted until the negative funds balance is eliminated and no bet will be accepted by us through the Service that could result in a negative funds balance.
   10. You must inform us as soon as you become aware of any errors with respect to your Account at customerservice@pinnacle.ca.
   11. Should you wish to close your Account with us, please send an email from your Registered Email Address to customerservice@pinnacle.ca.

7. ACCOUNT INACTIVITY

7. 7. Your Account will become inactive if there has been no successful deposit on your Account, or your Account has not recorded any betting activity for 12 consecutive months or more. This includes no pending or graded bets. You will be notified on the 11th month of inactivity that your Account is due to become inactive. When your Account becomes inactive Pinnacle will charge an administrative fee of 2% or CAD 5 per month (whichever is greater) on your Account. Pinnacle may only charge fees to an inactive Account as long as that Account does not go into a negative balance. Once Accounts are deemed closed (which will be after 84 months of being inactive), Accounts will be pseudonymized on a quarterly basis in accordance with the terms set out in the Privacy Policy. Once this action has been performed, Accounts will no longer be accessible.
   8. If your Account has been inactive for 84 months, it will be deemed closed and we will attempt to return to you any remaining balance that remains on your Account (assuming there are sufficient funds to cover all fees associated with a withdrawal) and permanently close your Account.
   9. Prior to that we will make every effort to contact you via the contact means that you have provided. However, if we are unable to remit the funds to you and you cannot be contacted based on the information you have provided to us, the funds will be remitted to us. Any funds appropriated by us in this manner will be used to fund responsible gaming endeavours.

8. DEPOSIT OF FUNDS

8. 8. You may deposit funds into your Account by any of the methods set out on our Website. All deposits should be made in CAD and any deposits made in any other currency will be converted at the prevailing rate of exchange following which your Account will be deposited accordingly.
   9. All deposits into your Account are subject to appropriate verifications and authorizations to ensure that they are appropriately authorized by a financial services provider.
   10. Fees and charges may apply to your deposits and withdrawals. Fee and charge details can be found here: https://www.pinnacle.ca/en/future/legal-payments.
   11. Any deposit made to an Account which is not rolled over (a deposit risked) at least one time (“Rollover Requirement”) will incur, at our discretion, a 5% processing fee and any applicable withdrawal fee on the withdrawal amount. Please note that we reserve the right, at our discretion, to charge a fee or fees in the event of irregular transaction behaviour. In the event that Rollover Requirement is not met, we reserve the right to reject a withdrawal. You are responsible for your own bank charges that you may incur due to depositing funds with us.
   12. Pinnacle is not a financial institution and uses third-party electronic payment processors to process credit and debit card deposits; they are not processed directly by us. If you deposit funds by either a credit card or a debit card, your Account will only be credited if we receive an approval and authorization code from the institution issuing payment. If your cards issuer gives no such authorization, your Account will not be credited with those funds.
   13. If your Account balance can already support any subsequent bets, then you should not add any more unnecessary deposits that will not be used to bet. Depositing to an Account while having a sufficient balance to cover your subsequent bets causes unnecessary transaction fees, which will lead to your Account being set to be charged the full fees that we incur on your deposit and withdrawals, and could even lead to Account suspension or closure.
   14. We are not a financial institution and you will not be entitled to any interest on any outstanding Account balances. Any interest accrued on client Accounts will be paid to us.
   15. Funds originating from ill-gotten means must not be deposited with us.

9. WITHDRAWAL OF FUNDS

9. 9. You may withdraw any or all of your Account balance within the transaction maximums as shown on the Website here: https://www.pinnacle.ca/en/future/legal-payments. Note that fees may apply as outlined in term 7.3.
   10. All withdrawals must be made in CAD, unless otherwise stipulated by us.
   11. All withdrawals must be made to the original method of payment used to make the payment to your Account. If the original method used is not available, we will ask you to provide information regarding a second account, along with documentation evidencing that you are the legal holder of the account.
   12. Should you wish to withdraw funds but your Account is either inaccessible, dormant, locked or closed, please contact our Customer Service Department at customerservice@pinnacle.ca.
   13. Pinnacle reserves the right to carry out additional verification procedures for any withdrawal exceeding the equivalent of CAD 1,000 and reserves the right to carry out such verification procedures in the case of lower withdrawal amounts.

10. PAYMENT TRANSACTIONS AND PROCESSORS

10. 10. You will reimburse us for any chargeback, denial or reversal of payment you make and any loss suffered by us as a consequence thereof. We reserve the right to also impose an administration fee of CAD 60, or currency equivalent, per chargeback, denial or reversal of payment you make plus any and all other costs incurred by us in the recovery of the chargeback, denial or reversal of payment.
    11. We reserve the right to use third-party electronic payment processors and or merchant banks to process payments made by you and you agree to be bound by their terms and conditions providing they are made aware to you and those terms do not conflict with these Terms.
    12. All transactions made on our Website might be checked to prevent money laundering or terrorism financing activity. Suspicious transactions will be reported to the relevant authority depending on the jurisdiction governing the transaction.
    13. Pinnacle’s obligations towards responsible gaming and AML legislation trump commercial conditions.

11. RESPONSIBLE GAMING

11. 11. Pinnacle offers tools by which you may exclude or limit yourself from gaming. This shall be offered for all games offered and across all means by which Pinnacle provides its Service. For specific details regarding an exclusion or limitation please visit the Responsible Gaming page. An exclusion or limitation may only be set:
        • upon your request by visiting the Responsible Gaming section in your Account or by contacting customerservice@pinnacle.ca; or
        • by Pinnacle if there are sufficient reasons to indicate that you may have a gambling problem.
    12. You may, at your discretion, choose to limit your ability to access your Account (log in) for a definite or indefinite time in which your Account will not be accessible again (“Self-Exclusion”).
    13. You may, at your discretion, choose to limit the amount you are allowed to deposit, risk, and loose during a particular period.
    14. You may wish to deactivate your Account.
    15. Any limitation implemented may only be removed:

        a. Self-Exclusion: Decreasing the limit of a definite period of self-exclusion is not possible. The period of self-exclusion must come to an end, at which time we will notify you, and upon your positive confirmation, we will re-open your Account.

        b.Self-Exclusion: Revoking an indefinite period of self-exclusion is not possible. Your Account will be closed and you will not be permitted to open a new Account.

        c. Deposit Limit: Strengthening a deposit limit or increasing duration should be effective immediately.

        d. Deposit Limit: Making a deposit limit less stringent or removing any limit implemented shall take affect after a cooling-off period of 24hrs.

        e. Deactivation: Your Account will be reopened automatically when the deactivation period has passed. Shortening a deactivation period can be performed by contacting customerservice@pinnacle.ca and will only become accessible again within 24hrs of your request.

        Self-exclusion, deposit limits, and deactivation may be set by visiting the Responsible Gaming section in your Account profile.

        f. Loss Limit: Strengthening a limit or increasing duration should be effective within 24hrs of the request.

        g. Loss Limit: Making limits less stringent or removing any limit implemented shall take affect after a cooling-off period of 24hrs.

        h. Risk Limit: Strengthening a risk limit or increasing duration should be effective within 24hrs of the request.

        i. Risk Limit: Making a risk limit less stringent or removing any limit implemented shall take affect after a cooling-off period of 24hrs.

        Loss and risk limits may be set by contacting customerservice@pinnacle.ca.

    11. Pinnacle will retain the records relating to your exclusion indefinitely.
    12. If you are experiencing problems relating to gambling or gaming, or wish to obtain further information regarding problems relating to gambling or gaming, you may contact ConnexOntario confidentially at 1-866-531-2600 or visit https://www.connexontario.ca/en-ca/.

12. ERRORS AND EXCEPTIONAL CIRCUMSTANCES

12. 12. In the event of an error or malfunction of our system or processes, all bets are rendered void. You are under an obligation to inform us immediately as soon as you become aware of any error with the Service. In the event of communication or system errors or bugs or viruses occurring in connection with the Service or payments made to you as a result of a defect or error in the Service, we will not be liable to you or to any third party for any direct or indirect costs, expenses, losses or claims arising or resulting from such errors, and we reserve the right to void all games/bets in question and take any other action to correct such errors.
    13. In the event of a system malfunction, or disconnection issues, all bets are rendered void. In the event of such error or any system failure or game error that results in an error in any odds calculation, charges, fees, rake, bonuses or payout, or any currency conversion as applicable, or other system malfunction (the "System Error"), we reserve the right to declare null and void any bets that were the subject of such System Error and to take any money from your Account relating to the relevant bets.
    14. We make every effort to ensure that we do not make errors in posting lines. However, if as a result of human error or system problems a bet is accepted at an odd that is materially different from those available in the general market at the time the bet was made, or clearly incorrect given the chance of the event occurring at the time the bet was made, then we reserve the right to cancel or void that bet, or to cancel or void a bet made after an event has started and give refunds to players.
    15. We have the right to recover from you any amount overpaid and to adjust your Account to rectify any mistake. An example of such a mistake might be where a price is incorrect or where we enter a result of an event incorrectly. If there are insufficient funds in your Account, we may demand that you pay us the relevant outstanding amount relating to any erroneous bets. Accordingly, we reserve the right to cancel, reduce or delete any pending bets, whether placed with funds resulting from the error or not.
    16. Pinnacle has the right to limit, cancel or refuse bets in case they are considered to be fraudulent or if we see that the betting pattern of the player takes place in such a way that the system is being abused.
    17. The Company is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the gameplay. Refunds may be given solely at the discretion of Pinnacle.
    18. The Company will accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Website or its content; including without limitation: delays or interruptions in operation or transmission; loss or corruption of data; communication or lines failure; any persons’ misuse of the site or its content; or any errors or omissions in its content.
    19. We may make the Service unavailable until the error is resolved.
    20. In the case of an error relating to sport and event betting, making the Service unavailable may include the suspension of betting, the withholding of funds, and the refund of any bet until the error has been resolved. We will treat you fairly when resolving any transactions or bets impacted by these errors in accordance with our policies and procedures.
    21. Notwithstanding anything to the contrary in these Terms, we will respond to any service interruption relating to the Service in a way that does not disadvantage players, including, without limitation, by restoring the game to its pre-failure state, if possible. This may include paying you up until the time that the error arose or returning bets to you and restoring your Account balance to its position prior to the start of the game where the game cannot be continued after a service interruption, whichever is the better outcome for you.

13. GENERAL RULES

13. 13. If, for any reason, Pinnacle is unable to validate the result of an event within 72 hours of its completion, all unsettled bets on markets relating to that event will be void.
    14. If, for any reason, a bet is accepted after a fixture has begun (other than clearly indicated as Live In-Play betting) bets will have action unless a material advantage has been gained. Pinnacle reserves the right to void the bet if it determines that an advantage has been gained.
    15. Customers are solely responsible for their own Account transactions. Please be sure to review your bets for any mistakes before sending them in. Once a transaction is complete, it cannot be changed. We do not take responsibility for missing or duplicate bets made by the Customer and will not entertain discrepancy requests because a bet is missing or duplicated. Customers may review their transactions in the My Account section of the Website after each session to ensure all requested bets were accepted.
    16. We attempt to follow the normal conventions to indicate home and away teams by indicating the home and away team by means of vertical placement on the desktop version of the Website. This means in American Sports we would place the home team on the bottom. For Non-American sports, we would indicate the home team on top. In the case of a neutral venue, we attempt to include the letter "N" next to the team names to indicate this.
    17. Pinnacle reserves the right to remove events, markets, and any other product from the Website.
    18. Pinnacle reserves the right to restrict the access of any player without prior notice.
    19. In the event of there being a discrepancy between the English language version of team names or bet descriptions and any other language version, the English language version will be deemed to be correct. The grading of bets and disputes will be settled based on the English version of team names and bet descriptions.
    20. Information or data accessed by you via the Website or any part of it (including, but not limited to, results, statistics, sporting data and fixture lists, odds, and betting figures) is for your personal use only and the distribution or commercial exploitation of such information or data is strictly prohibited. No warranty is given as to the uninterrupted provision of such information or data, its accuracy or as to the results obtained through its use. The information is not intended to amount to advice or recommendations and is provided for information purposes only. It should not be relied upon when placing bets, which are made at your own risk and discretion.

14. COMMUNICATIONS AND NOTICES

14. 14. All communications and notices to be given under these Terms by you to us shall be sent to customerservice@pinnacle.ca.
    15. All communications and notices to be given under these Terms by us to you will, unless otherwise specified in these Terms, be either posted on the Website or sent to the Registered Email Address we hold on our system for you. The method of such communication will be in our sole and exclusive discretion.
    16. All communications and notices to be given under these Terms by either you or us will be in writing in the English language and must be given to and from the Registered Email Address in your Account.

15. MATTERS BEYOND OUR CONTROL

15. 15. We cannot be held liable for any failure or delay in providing the Service due to any event that could reasonably be considered to be outside our control despite our execution of reasonable preventative measures (“Event of Force Majeure”), including: an act of God; trade or labor dispute; power cut; act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party, and we will not be liable for any resulting loss or damage that you may suffer. In such an event, we reserve the right to cancel or suspend the Service without incurring any liability.

16. LIABILITY

16. 16. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE (EITHER DIRECT OR INDIRECT) YOU MAY SUFFER IF WE FAIL TO CARRY OUT OUR OBLIGATIONS UNDER THESE TERMS UNLESS WE BREACH ANY DUTIES IMPOSED ON US BY LAW (INCLUDING IF WE CAUSE DEATH OR PERSONAL INJURY BY OUR NEGLIGENCE) IN WHICH CASE WE WILL NOT BE LIABLE TO YOU IF THAT FAILURE IS ATTRIBUTED TO:
        • YOUR OWN FAULT;
        • THIRD PARTY UNCONNECTED WITH OUR PERFORMANCE OF THESE TERMS (FOR INSTANCE PROBLEMS DUE TO COMMUNICATIONS NETWORK PERFORMANCE, CONGESTION, AND CONNECTIVITY OR THE PERFORMANCE OF YOUR COMPUTER EQUIPMENT); OR
        • ANY OTHER EVENTS WHICH NEITHER WE NOR OUR SUPPLIERS COULD HAVE FORESEEN OR FORESTALLED EVEN IF WE OR THEY HAD TAKEN REASONABLE CARE. AS THIS SERVICE IS FOR CONSUMER USE ONLY WE WILL NOT BE LIABLE FOR ANY BUSINESS LOSSES OF ANY KIND.
    17. IN THE EVENT THAT WE ARE HELD LIABLE FOR ANY EVENT UNDER THESE TERMS, OUR TOTAL AGGREGATE LIABILITY TO YOU UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED:

        (A)THE VALUE OF THE BETS YOU PLACED VIA YOUR ACCOUNT IN RESPECT OF THE RELEVANT BET OR PRODUCT THAT GAVE RISE TO THE RELEVANT LIABILITY, OR

        (B)CAD 500 IN AGGREGATE, WHICHEVER IS LOWER.

    18. WE STRONGLY RECOMMEND THAT YOU:
        • TAKE CARE TO VERIFY THE SUITABILITY AND COMPATIBILITY OF THE SERVICE WITH YOUR OWN COMPUTER EQUIPMENT PRIOR TO USE; AND
        • TAKE REASONABLE PRECAUTIONS TO PROTECT YOURSELF AGAINST HARMFUL PROGRAMS OR DEVICES INCLUDING THROUGH INSTALLATION OF ANTI-VIRUS SOFTWARE.

17. GAMBLING BY THOSE UNDER AGE

17. 17. If we suspect that you are, or receive notification that you are, currently under 19 years old or were under 19 years old when you placed any bets through the Service, your Account will be suspended to prevent you placing any further bets or making any withdrawals from your Account. We will then investigate the matter, including whether you have been betting as an agent for, or otherwise on behalf of, another person. If having found that you:

        a)are currently or were under 19 years old at the relevant time; or

        b)have been betting as an agent for, or at the behest of, another person;

        then:

        • all winnings currently or due to be credited to your Account will be retained;
        • all winnings gained from betting through the Service whilst under age must be paid to us on demand (if you fail to comply with this provision we will seek to recover all costs associated with recovery of such sums); or
        • any monies deposited in your Account that are not winnings will be returned to you.

    18. In the event we suspect you are in breach of the provisions of this Clause 17 or are attempting to rely on them for a fraudulent purpose, we reserve the right to take any action necessary in order to investigate the matter, including informing the relevant law enforcement agencies.

18. FRAUD

18. 18. We will seek criminal and contractual sanctions against any Customer involved in fraud, dishonesty or criminal acts. We will withhold payment to any Customer where any of these are suspected. The Customer will indemnify and will be liable to pay to us on demand, all costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, loss of profit, loss of business and loss of reputation) arising directly or indirectly from the Customer's fraud, dishonesty or criminal act.

19. INTELLECTUAL PROPERTY

19. 19. We trade as Pinnacle and the PINNACLE name and logo are registered trademarks. Any unauthorized use of our trademark and logo may result in legal action being taken against you. The www.pinnacle.ca uniform resource locator (URL) is owned by us and no unauthorized use of the URL is permitted on another website or digital platform without our prior written consent.
    20. As between us and you, we are the sole owners of the rights in and to the Service, our technology, software and business systems (the "Systems") as well as our odds.
        • you must not use your personal profile for your own commercial gain (such as selling your status update to an advertiser); and
        • when selecting a nickname for your Account we reserve the right to remove or reclaim it if we believe it appropriate.
    21. You may not use our URL, trademarks, trade names or trade dress, logos (the "Mark") or our odds in connection with any product or service that is not ours, that in any manner is likely to cause confusion among Customers or the public or that in any manner disparages us.
    22. Except as expressly provided in these Terms, we and our licensors do not grant you any express or implied right, title or interest in or to the Systems or the Marks and all such right, title and interest are specifically retained by us and our licensors. You agree not to use any automatic or manual device to monitor or copy web pages or content within the Service. Any unauthorized use or reproduction may result in legal action being taken against you.

20. YOUR LICENCE

20. 20. Subject to these Terms and your compliance with them, we grant to you a non-exclusive, limited, non-transferable and non-sublicensable license to access and use the Service for your personal non-commercial purposes only. Our license to you terminates if our agreement with you under these Terms ends.
    21. Save in respect of your own content, you may not under any circumstances modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or in any other manner exploit the Service or any of the content thereon or the software contained therein, except as we expressly permit in these Terms or otherwise on the Website. No information or content on the Service or made available to you in connection with the Service may be modified or altered, merged with other data or published in any form including for example screen or database scraping and any other activity intended to collect, store, reorganize or manipulate such information or content.
    22. Any non-compliance by you with this Clause may also be a violation of our or third parties' intellectual property and other proprietary rights which may subject you to civil liability or criminal prosecution.

21. YOUR CONDUCT AND SAFETY

21. 21. We would like you to enjoy the Service. However, for your protection and that of all Customers, the posting of any content on the Service, as well as conduct in connection therewith and/or the Service, which is in any way unlawful, inappropriate or undesirable is strictly prohibited - it is “Prohibited Behaviour”. If you engage in Prohibited Behaviour, or we determine in our sole discretion that you are engaging in Prohibited Behaviour, your Account or your access to or use of the Service may be terminated immediately without notice to you.
    22. Legal action may be taken against you by another Customer, other third party, enforcement authorities, or us with respect to you having engaged in Prohibited Behaviour.
    23. Prohibited Behaviour includes, but is not limited to, accessing or using the Service to:
        1. promote or share information that you know is false, misleading or unlawful;
        2. conduct any unlawful or illegal activity, such as, but not limited to, any activity that furthers or promotes any criminal activity or enterprise, provides instructional information about making or buying weapons, violates another Customer's or any other third party's privacy or other rights or that creates or spreads computer viruses;
        3. harm minors in any way;
        4. transmit or make available any content that is unlawful, harmful, threatening, abusive, tortuous, defamatory, vulgar, obscene, lewd, violent, hateful, or racially or ethnically or otherwise objectionable;
        5. transmit or make available any content that the user does not have a right to make available under any law or contractual or fiduciary relationship, including without limitation, any content that infringes a third party's copyright, trademark or other intellectual property and proprietary rights;
        6. transmit or make available any content or material that contains any software virus or other computer or programming code (including HTML) designed to interrupt, destroy or alter the functionality of the Service, its presentation or any other website, computer software or hardware;
        7. interfere with, disrupt or reverse engineer the Service in any manner, including, without limitation, intercepting, emulating or redirecting the communication protocols used by us, creating or using cheats, mods or hacks or any other software designed to modify the Service, or using any software that intercepts or collects information from or through the Service;
        8. retrieve or index any information from the Service using any robot, spider or other automated mechanism;
        9. participate in any activity or action that, in the sole and entire unfettered discretion of us, results or may result in another Customer being defrauded or scammed;
        10. transmit or make available any unsolicited or unauthorized advertising or mass mailing such as, but not limited to, junk mail, instant messaging, "spim", "spam", chain letters, pyramid schemes or other forms of solicitations;
        11. create Accounts by automated means or under false or fraudulent pretences;
        12. impersonate another Customer or any other third party, or
        13. do any other act or thing that we reasonably consider to be contrary to our business principles.
    24. The above list of Prohibited Behaviour is not exhaustive and may be modified by us at any time or from time to time. If you become aware of the misuse of the Service by another Customer or any other person, please contact us through the "Contact Us" section of the Website. We reserve the right to investigate and to take all such actions as we in our sole discretion deem appropriate or necessary under the circumstances, including without limitation, deleting the Customer's posting(s) from the Service or terminating their Account, and take any action against any Customer or third party who directly or indirectly engages in, or knowingly permits any third party to directly or indirectly engage in, Prohibited Behaviour, with or without notice to such Customer or third party.

22. LINKS TO OTHER WEBSITES

22. 22. The Service may contain links to third-party websites that are not maintained by or related to us and over which we have no control. Links to such websites are provided solely as a convenience to Customers, and are in no way investigated, monitored or checked for accuracy or completeness by us. Links to such websites do not imply any endorsement by us of, or any affiliation with, the linked websites or their content or their owner(s). We have no control over or responsibility for the availability nor their accuracy, completeness, accessibility, and usefulness. Accordingly, when accessing such websites, we recommend that you should take the usual precautions when visiting a new website including reviewing their privacy policy and terms of use.

23. COMPLAINTS

23. 23. If you have any concerns or questions regarding these Terms, including the Privacy Policy, you should contact our Customer Service Department via email at customerservice@pinnacle.ca.
    24. NOTWITHSTANDING THE FOREGOING, WE TAKE NO LIABILITY WHATSOEVER TO YOU OR TO ANY THIRD PARTY WHEN RESPONDING TO ANY COMPLAINT THAT WE RECEIVE OR TAKE ACTION IN CONNECTION THEREWITH.
    25. If a Customer is not satisfied with how a bet has been settled, or otherwise has any concerns or issues relating to the Website or the Service, then the Customer should provide details of the issue or concern to our Customer Service Department via email at customerservice@pinnacle.ca. We will use our reasonable endeavours to respond to queries of this nature within a few days (and in any event we intend to respond to all such queries within 28 days of receipt).
    26. Customer acknowledges that any concerns or issues should be promptly raised by the Customer to us so that the concern or issue can be resolved fairly and in a timely manner. The Customer is solely responsible for their Account transactions. Issues or concerns, including disputes, have to be sent to customerservice@pinnacle.ca and must be sent from the Customer's Registered Email Address.
    27. In the event of a dispute arising between you and us, our Customer Service Department will attempt to reach an agreed solution. Should our Customer Service Department be unable to reach an agreed solution with you, the matter will be escalated to our management in accordance with our Complaints Procedure (available upon request).
    28. Should all efforts to resolve a dispute directly with Pinnacle to the Customer's satisfaction fail, the Customer has the right to lodge a complaint by contacting iGaming Ontario as follows:

        By email: igaming@igamingontario.ca

        By phone:

        Greater Toronto Area: 416 326-8283

        Toll-free: 1 833 55-iGame / 1 833 554-4263 (in Canada & US only)

24. REGISTRATION AND ACCOUNT SECURITY

24. 24. Customers of the Service must provide their real names and information and, in order to comply with this, all Customers must commit to the following rules when registering and maintaining their Account:
        1. you must not provide any false personal information on the Service, or create an Account for anyone other than yourself;
        2. you must not use your personal profile for your own commercial gain (such as selling your status update to an advertiser); and
        3. when selecting a nickname for your Account we reserve the right to remove or reclaim it if we believe appropriate.

25. ASSIGNMENT

25. 25. Neither these Terms nor any of the rights or obligations hereunder may be assigned by you. We may, without your consent, assign all or any portion of our rights and obligations hereunder to any third party provided such third party is able to provide a service of substantially similar quality to the Service by posting written notice to this effect on the Service.

26. BREACH OF THESE TERMS

26. 26. Without limiting our other remedies, we may suspend or terminate your Account and refuse to continue to provide you with the Service, in either case without giving you prior notice, if, in our reasonable opinion, you breach any material term of these Terms. Notice of any such action taken will, however, be promptly provided to you.

27. GOVERNING LAW AND JURISDICTION

27. 27. These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. You irrevocably agree to submit to the exclusive jurisdiction of the courts of the Province of Ontario for settlement of any disputes or matters arising out of or concerning these Terms or their enforceability. If any part of these Terms is found to be invalid, illegal or unenforceable in any respect, it will not affect the validity of the remainder of these Terms, which shall remain valid and enforceable according to their terms.

28. GENERAL PROVISIONS

28. 28. Term of agreement
        1. These Terms will remain in full force and effect while you access or use the Service or are a Customer of Pinnacle. These Terms will survive the termination of your Account for any reason.
        2. Words importing the singular number will include the plural and vice versa, words importing the masculine gender will include the feminine and neuter genders and vice versa, and words importing persons will include individuals, partnerships, associations, trusts, unincorporated organizations, and corporations.
    29. Waiver
        1. No waiver by us, whether by conduct or otherwise, of a breach or threatened breach by you of any of these Terms will be effective against, or binding upon, us unless made in writing and duly signed by us, and, unless otherwise provided in the written waiver, will be limited to the specific breach waived. The failure of us to enforce at any time any of these Terms will not be construed to be a waiver of such provision or of the right of us to enforce such provision at any other time.
    30. Headings
        1. The division of these Terms into paragraphs and sub-paragraphs and the insertion of headings are for convenience of reference only, and will not affect or be utilized in the construction or interpretation of these Terms.
        2. The terms "these Terms", "hereof", "hereunder", and similar expressions refer to these Terms and not to any particular paragraph or sub-paragraph or other portion hereof and include any agreement supplemental hereto. Unless the subject matter or context is inconsistent therewith, references herein to paragraphs and sub-paragraphs are to paragraphs and sub-paragraphs of these Terms.
    31. Acknowledgement
        1. By accessing or using the Service, you acknowledge having read, understood, and agreed to each and every paragraph of these Terms. As a result, you hereby irrevocably waive any future argument, claim, demand or proceeding to the contrary of anything contained in these Terms.
    32. Language
        1. These Terms may be published in a number of languages, reflecting the same principles, for Information purposes and to help players.
        2. In the event of there being a discrepancy between the English language version of these Terms and any other language version, the English language version will be deemed to be correct.
    33. Entire agreement
        1. These Terms constitute the entire agreement between you and us with respect to your access to and use of the Service, and supersedes all other prior agreements and communications, whether oral or written with respect to the subject matter hereof.

29. BETTING RULES

29. 29. The sports betting rules can be found here. We will not change such rules governing a game available on the Services during a game session, unless we notify you of the change before you place a bet.
    30. Any dispute related to the sports betting product shall be emailed to: customerservice@pinnacle.ca.

30. CASINO RULES

30. 30. General Information
        1. We host a diverse selection of games from multiple providers. All bets placed on casino games are placed respectively on the servers of the listed casino game providers.
        2. All casino games are provided with their own game rules which can be accessed in each casino game.
        3. Casino games can only be accessed by a Customer who is logged into their Account. In case of conflict between each in-game instruction and these Terms, the in-game instructions shall prevail.
    31. Accessing game rules:
        1. The game rules can be viewed by clicking on the available help icon (Icons might vary depending on the provider).
        2. A Customer will then be able to navigate through the in-game instructions to see details of:
        • how to play and interact with the game;
        • the applicable rules;
        • the pay table, or details of what constitutes a winning outcome;
        • progressive jackpots, if applicable; and
        • the expected return to player (“RTP”).
        3. Navigation through the game rules might differ depending on the provider. To close the game rules, click/tap on the 'X' or similar symbol.
    32. Game Issues
        1. In the event of any technical issues or malfunction with any casino game, our system or processes (including but not limited to any communication or system errors or bugs or viruses occurring in connection with the Service and/or payments made to you as a result of a defect or error in the Service, any casino system malfunction, or disconnection issues, any bets calculation, charges, fees, rake, bonuses or payout, or any currency conversion as applicable, or other casino system malfunction); (the "Casino Error"), and notwithstanding clause 12, we reserve the right to declare null and void any games and/or bets that were the subject of such Casino Error, to take any money from your Account relating to the relevant game(s) and/or bet(s) and take any other action as necessary to correct such Casino Error(s).
        2. We will not be liable to you or any third party for any direct or indirect costs, expenses, losses, or claims arising or resulting from any and all Casino Error(s).
        3. You are under an obligation to inform us immediately as soon as you become aware of any error with the Service, however, please note that you will need to have explored the below options before our Customer Services Team will be able to help you further.
        4. If you have been playing a game and it is no longer working as normal, please follow the below steps:
        • Log out of your account and log back in;
        • Try to play the game on another device i.e. your laptop/home computer or your phone;
        • Try an incognito browser or any other browser on your device;
        • If using your phone, please try to play the game via our mobile app or a mobile browser (whichever you do not normally use);
        • Delete the app and reinstall it;
        • Clear your cache and cookies. Steps for clearing your cache and cookies will vary depending on your browser and can be found easily by searching online.
    33. Game Fairness
        1. All casino games on the Website (except Live Casino) use a Random Number Generator (RNG) to determine the outcomes of game rounds. Each game has its software and RNG tested and certified by an external, independent company, to ensure that the game is built and designed to work as specified by the developer. The testing companies are approved and comply with the regulatory standards of the regulator in Ontario.
        2. External compliance testing, as well as the regulators, check that a game’s RTP (Return to Player) is inline with the technical specifications that were set. This is done by simulating gameplay against the RNG and testing anywhere between 1 million and 10 million game rounds. For games that involve strategy, (Blackjack, Poker, etc) the optimal strategy is implemented, and for games of chance, a random bet choice is implemented.
        3. If the frequency of winning combinations and the expected RTP is within a satisfactory range compared to the stated RTP in the technical specifications, the game is certified as compliant with the required regulatory standards.
        4. We routinely monitor game activity to ensure that it remains compliant and that the stated RTP for the game is within an acceptable range throughout a game’s lifetime, as well as carry out testing to ensure that the functionality is correct. For more information, please visit the information section of the relevant casino game or our Help section.